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Preliminary Information Form

PRELIMINARY INFORMATION FORM

1. PURPOSE

This Preliminary Information Form ("Form") has been prepared in accordance with Law No. 6502 on Consumer Protection, the Regulation on Distance Contracts, the Regulation on Package Tour Contracts, Law No. 6563 on the Regulation of Electronic Commerce, and other relevant legislation.

The purpose of this Form is to ensure that the consumer is informed clearly, understandably and completely, before the contract is concluded, about the services offered, the reservation process, payment methods, the rights and obligations of the parties, and other important matters.

This Form is presented to the consumer before a contract is concluded for the relevant service or before the consumer accepts any offer corresponding to the contract, and it has been prepared to ensure that the consumer obtains the necessary information before the contract is concluded.

This Form is part of the preliminary information provided prior to the relevant contract. The provisions of the concluded contract, the relevant legislation, and the information provided to the consumer before the contract is concluded shall be evaluated together.

For distance contracts, the Regulation on Distance Contracts; and for package tour contracts, the special information and contract provisions foreseen under the Regulation on Package Tour Contracts apply. Package tour contracts fall outside the scope of the Regulation on Distance Contracts.

2. SELLER / SERVICE PROVIDER INFORMATION

Company Name: My Group 24 Otelcilik Turizm Sanayi Ticaret Limited Şirketi

Trade Registry No:

MERSIS No: 0627165638700001

TURSAB Certificate No: 4065

Tax Office / Tax No: KUŞADASI / 6271656387

Address: Soğucak Mah. Davutlar Yolu Cad. No: 12/1 Kapı No: 4 KUŞADASI / AYDIN

Telephone: 0 256 631 24 24

WhatsApp: 0542 347 03 79

E-mail: info@mytouristik.com

Website: www.mytouristik.com

The status of seller / service provider is determined according to the nature of the relevant service and the legal position of the Company in the relevant transaction.

If an intermediary service provider is involved in the relevant transaction, the name/title of the intermediary service provider and other contact information required by legislation will also be separately notified to the consumer.

3. SERVICES OFFERED

The Company may offer one or more of the following services:

Domestic Tours
International Tours
Package Tour Services
Hotel Reservations
Airline Ticket Reservations
Transfer Services
Car Rental
Cruise Reservations
Language School Consultancy
Visa Consultancy
School Tours
Villa Rental
Corporate Travel Organizations
Group Reservations
Other tourism services.

The scope of the purchased service is determined in line with the reservation confirmation and the information specified in the contract.

The basic features of the specific service offered to the consumer, such as the type, duration, date, starting and ending points of the service, accommodation, transportation, transfer, meals, guiding, and other elements included in the service, are separately specified in the relevant reservation, offer, brochure, preliminary information and contract documents.

For services of package tour nature, the information that must be provided under the Regulation on Package Tour Contracts is separately provided.

4. RESERVATION PROCESS

Reservation or offer requests submitted through the website are preliminary applications in nature.

For the reservation to be finalized;

the service must be available,
the price must be confirmed,
the necessary information and documents must be completed,
reservation confirmation must be issued by the Company,
the necessary payment must be made (if applicable).

A request form sent through the website does not by itself result in the conclusion of a contract or the finalization of a reservation.

However, situations in which the contract is deemed concluded under the applicable legislation, depending on the communication method used by the parties, the nature of the offer made and the consumer's acceptance, are reserved.

Before the contract is concluded, the consumer is provided with the basic features of the service to be purchased, the total price, the payment method, the time of performance of the service, cancellation/modification conditions, and other information required under the relevant legislation.

Where reservation confirmation is issued, the relevant contract and documents forming part of the contract are provided to the consumer in accordance with legislation, either on paper or via a durable medium.

5. SERVICE FEE AND PRICING

Prices presented are for informational purposes unless expressly stated otherwise.

The final price may vary depending on factors such as;

reservation date,
exchange rate,
quota,
season,
campaigns,
price changes by the service provider,
taxes and duties.

The final service fee is the amount notified upon reservation confirmation.

For the specific service offered to the consumer, the total price to be applied before the contract is concluded, together with any taxes, levies, duties and similar legal obligations, and other additional charges that the consumer may be liable to pay, are expressly stated.

Additional fees and expenses that the consumer could not reasonably foresee or that were not expressly stated in the preliminary information may not be charged to the consumer, without prejudice to mandatory legal provisions.

Where the price for an international package tour is determined in foreign currency, the exchange rate or exchange rate determination method to be used for payment is notified to the consumer at the time the contract is concluded.

Where a price change is possible for a package tour, the conditions and method of the price change are separately specified in the relevant contract and preliminary information.

6. PAYMENT METHODS

The Company's website does not offer online credit card or online payment infrastructure.

Payments may be made by;

bank transfer,
EFT,
FAST,
payment methods accepted at the physical office,
other methods agreed upon separately by the parties.

The payment method will be separately notified during reservation confirmation.

The payment method to be applied, payment plan, advance payment amount, remaining balance, final payment date, and installment conditions, if any, are expressly stated in the preliminary information and contract relating to the relevant service.

All fees, expenses and other charges to be requested from the consumer are shown in the contract and/or the annexed documents to the contract, in the manner required by the relevant legislation.

7. PERFORMANCE OF THE SERVICE

The purchased service is performed;

on the date specified in the reservation confirmation,
on the specified route,
through the specified service providers,
in accordance with the contract provisions.

Equivalent changes may be required due to operational necessities or force majeure events.

In such cases, the consumer will be informed as soon as possible.

Any changes that may be made must comply with the contract for the relevant service and with mandatory legislation in force.

In the case of package tours, where one of the essential elements of the tour changes or the tour is cancelled before it starts, the optional rights granted to the consumer under the Regulation on Package Tour Contracts are reserved.

The time, duration, start and end dates of the service, as well as the manner of delivery or performance, are separately specified in the reservation confirmation and the contract, depending on the nature of the relevant service.

8. THIRD-PARTY SERVICE PROVIDERS

The Company works in cooperation with;

hotels,
airline companies,
transfer companies,
car rental companies,
cruise operators,
language schools,
consulates,
other tourism service providers.

Some services are provided directly by these organizations.

The service providers' own operational rules and practices also apply to the relevant service.

The existence of third-party service providers does not automatically eliminate the Company's responsibilities arising from law or contract with respect to the relevant service.

The scope of the Company's liability is determined taking into account its legal capacity in the relevant service, the contract provisions and the mandatory legislation in force.

The specific conditions of third-party service providers regarding their own services are notified to the consumer before the contract is concluded, to the extent they are applicable.

9. DELIVERY AND PROVISION OF THE SERVICE

Depending on the type of service purchased, reservation information may be sent to the consumer electronically (via e-mail, SMS, WhatsApp or similar communication tools) or physically.

Performance of the service takes place upon reservation confirmation, on the travel start date or on the date on which the relevant service is to be provided.

The Company will exercise the necessary care to ensure that the service is provided on time and in accordance with the contract.

After the contract is concluded, a copy of the contract and the other information and documents that must be provided to the consumer is delivered to the consumer on paper or via a durable medium, in accordance with the relevant legislation.

For package tour contracts, the special legislative provisions regarding the delivery of a copy of the contract to the consumer also apply.

For package tours, pre-departure information obligations are separately fulfilled within the period and content foreseen in the relevant legislation.

10. OBLIGATIONS OF THE CONSUMER

The consumer accepts and undertakes to;

provide accurate and complete information during the reservation,
notify the Company of any changes to contact information,
check passports, identity documents and other travel documents,
comply with the entry rules of the relevant country,
abide by the reasonable rules of the service providers,
review the reservation documents.

The consumer is responsible for delays, loss of service or additional expenses arising from incorrect or incomplete information provided.

If the consumer transmits personal data of third parties to the Company, the consumer is responsible for ensuring that there is a necessary legal basis and authority for sharing such data.

11. PASSPORT, VISA AND ENTRY REQUIREMENTS FOR FOREIGN COUNTRIES

For international travel;

passport validity period,
visa,
transit visa,
residence or entry permits,
health and vaccination certificates,
customs rules are subject to the legislation of the relevant country.

The visa consultancy service offered by the Company covers only support during the application process.

The granting of a visa or entry permission to the country is at the discretion of the competent authorities of the relevant country.

The consequences arising from the consumer being unable to travel due to missing or invalid documents are the responsibility of the consumer, without prejudice to mandatory legislative provisions in force.

Since the visa, passport, transit, health, customs and entry requirements of countries may change, the consumer must check the current information from the competent authorities of the relevant country before travel.

Information provided by the Company does not replace the current decisions of the competent authorities of the relevant country.

The Company's consultancy regarding a visa application does not constitute any guarantee or undertaking that a visa will be granted or that entry permission to the country will be provided.

12. INFORMATION REGARDING THE RIGHT OF WITHDRAWAL

The consumer's right of withdrawal is subject to the provisions of legislation in force depending on the nature of the service purchased.

For distance contracts, the consumer's right of withdrawal is subject to the general rules and relevant exceptions regulated in the Regulation on Distance Contracts.

Under the Regulation on Distance Contracts, in cases foreseen by legislation, there may be no right of withdrawal for accommodation, carriage of goods, car rental, supply of food and beverages, services for leisure activities, and similar tourism services that must be performed on a specific date or within a specific period.

Nevertheless, if a more favorable practice has been agreed between the parties, that practice shall apply.

Cancellation, modification and refund conditions applicable on a service-by-service basis will be separately notified to the consumer and regulated in the relevant contract.

Since package tour contracts fall outside the scope of the Regulation on Distance Contracts, the consumer's rights to withdraw from/terminate the contract and to refund of the price in package tours are assessed separately under the Regulation on Package Tour Contracts and the provisions of the relevant package tour contract.

Accordingly, for package tours, the "right of withdrawal" and the "right to withdraw from/terminate the contract" cannot be interpreted as the same legal right.

For services in respect of which an exception to the right of withdrawal is provided by legislation, the consumer is notified of this exception clearly before the contract is concluded.

13. PRINCIPLES OF CANCELLATION, MODIFICATION AND REFUND

Requests to cancel or modify a reservation must be submitted to the Company in writing.

Cancellation and modification requests are evaluated according to;

the type of service purchased,
the rules of the service provider,
the date of application,
the travel date,
the legislation in force.

Where a refund is due, the refund process is carried out in accordance with the provisions of the relevant contract and legislation.

Detailed regulations are contained in the Cancellation – Refund – Modification Policy, the Distance Sales Contract and the Package Tour Sales Contract.

Whether the consumer has rights of cancellation, modification, withdrawal, withdrawal from or termination of the contract, and, if any, the applicable deduction, fee or compensation conditions, are determined according to the nature of the purchased service and the relevant legislation.

The cancellation, modification and refund conditions applicable before the contract is concluded are clearly notified to the consumer.

In package tour contracts, special provisions regarding the consumer's right to terminate the contract before the tour starts are reserved. Where the conditions foreseen in legislation are met, the consumer's termination right and related refund provisions apply.

Where one of the essential elements of a package tour is changed for reasons not attributable to the consumer or the tour is cancelled before it starts, the consumer's optional rights arising from the relevant legislation are reserved.

In cases where a refund is due, the method and period of the refund are determined in accordance with the relevant legislation and contract provisions.

14. PROTECTION OF PERSONAL DATA

Personal data obtained during the reservation process is processed in accordance with Law No. 6698 on the Protection of Personal Data and the relevant legislation.

Depending on the nature of the service, personal data may be shared with hotels, airline companies, transfer companies, car rental companies, cruise operators, educational institutions, insurance companies, consulates and other relevant service providers.

Detailed explanations regarding the processing of personal data are contained in the KVKK Information Notice and the Privacy Policy published on the website.

The purposes for which personal data is processed, the legal basis for the processing activity, the persons or groups of persons to whom it may be transferred, the method of collection, and the rights of the data subject are explained in the Information Notice separately provided under the KVKK.

Where personal data is transferred to third parties or abroad, the provisions of KVKK governing such transfer and the necessary legal safeguards apply separately.

This Preliminary Information Form does not replace the information that must be provided under the KVKK.

For processing activities requiring explicit consent, explicit consent is obtained separately from the information notice and in accordance with the relevant legislation.

15. COMPLAINT AND APPLICATION CHANNELS

The consumer may submit any request, suggestion or complaint regarding the purchased service to the Company through the communication channels below.

The Company aims to evaluate applications within a reasonable period of time within the framework of the relevant legislation and contract provisions.

In addition to applying to the Company, the consumer's rights to apply to the Consumer Arbitration Committees, Consumer Courts and other competent administrative or judicial authorities under the legislation in force are reserved.

In consumer disputes, the provisions of legislation in force on the date the dispute arose apply with respect to monetary limits and rules of duty and jurisdiction.

For applications concerning personal data, the special application procedures foreseen under the KVKK also apply separately.

16. RESOLUTION OF DISPUTES

Turkish law shall apply to disputes that may arise from this Preliminary Information Form.

In disputes arising from consumer transactions, application may be made to the bodies legally competent and authorized, including Consumer Arbitration Committees or Consumer Courts, depending on the nature of the dispute and the current monetary limits.

17. PRELIMINARY INFORMATION DECLARATION

The consumer accepts and declares that;

they have read this Preliminary Information Form before the contract was concluded,
they understand the information it contains,
they have been provided with the necessary information regarding the basic features of the service, its price, payment method, cancellation and modification conditions, and the processing of personal data,
they have had the opportunity to direct their questions.

18. CONTACT INFORMATION