Reservation and Sales Conditions

RESERVATION AND SALES CONDITIONS                                              

1. PURPOSE

These Reservation and Sales Conditions ("Conditions") regulate the reservation, sales, modification, cancellation, and service use principles regarding tourism and travel services offered by My Group 24 Hotel Management Tourism Industry Trade Limited Company ("Company").

These conditions apply to all services offered by the Company and constitute an integral part of the contractual relationship between the parties.

2. SCOPE

These Conditions cover the following services:

• Domestic Tours
• International Tours
• Package Tour Services
• Hotel Reservations
• Flight Ticket Reservations
• Transfer Services
• Car Rental Services
• Cruise Reservations
• Language School Consulting
• Visa Consulting
• School Tours
• Villa Rental
• Corporate Organizations
• Group Reservations
• Other tourism services that may be offered by the Company.

Additional agreements or special conditions may apply depending on the nature of each service.

3. RESERVATION REQUEST

Reservation requests submitted via the website, telephone, e-mail, WhatsApp, social media accounts, or a physical office are considered preliminary requests.

For the reservation to become definite;

• availability must be suitable,
• price verification must be completed,
• the necessary information and documents must be submitted in full,
• reservation confirmation must be provided by the Company.

Requests not approved by the Company do not constitute a final reservation.

4. OBLIGATION TO PROVIDE ACCURATE INFORMATION

The person making the reservation;

• identity information,
• passport information,
• contact information,
• date of birth,
• citizenship information,
• special requests are accurate and complete.

The user is responsible for any additional costs, loss of service, or inability to complete the travel arising from incorrect or incomplete information.

5. RESERVATION CONFIRMATION

Reservation;

It becomes definite once confirmed in writing or electronically by the Company.

Price quotes, quota information, or availability information communicated before confirmation are not binding.

Changes may be made before confirmation due to operational necessities or reasons arising from the service provider.

6. SERVICE PROVIDERS

The Company cooperates with;

• hotels,
• airline companies,
• transfer companies,
• car rental companies,
• cruise operators,
• guidance services,
• educational institutions,
• consular procedures,
• other tourism service providers.

Some of these services are provided by third parties.

The Company is responsible for fulfilling its own organizational and coordination obligations.

7. PRICING

Prices on the website are for informational purposes only.

Final price;

• reservation date,
• quota,
• exchange rate,
• tax changes,
• service provider price updates,
• campaign duration may vary depending on factors such as these.

The price announced at reservation confirmation shall be taken as the basis.

8. PAYMENT TERMS

The payment methods for the services offered by the Company are notified to the user during the reservation stage.

An online credit card payment infrastructure is available through the website.

Payments may be made through bank accounts notified by the Company, credit card, online payment, or other accepted payment methods.

If payment is not made on time, the reservation may be canceled or quota may be lost.

9. INVOICING

In order for an invoice to be issued, the user must submit complete information and documents in accordance with tax legislation.

The Company is not responsible for errors arising from incorrect or incomplete information provided.

Invoices may be issued electronically or in printed form in accordance with the applicable legislation.

10. RESERVATION CHANGE REQUESTS

The reservation holder may request in writing that changes be made to the reservation.

Change requests are evaluated based on;

• approval of the service provider,
• quota status,
• the emergence of price differences,
• operational suitability.

The Company does not guarantee that the change request will be accepted.

Any additional charges arising from changes are the responsibility of the reservation holder in accordance with the rules applied by the service providers.

11. CANCELLATION REQUESTS

Reservation cancellation requests must be submitted in writing.

Cancellation conditions;

• the type of service purchased,
• the cancellation rules of the service provider,
• the reservation date,
• the travel date may vary.

Detailed provisions regarding cancellation and refund processes are set out in the Cancellation – Refund – Change Policy published on the website and, where applicable, in the relevant agreements.

12. CHANGES ARISING FROM SERVICE PROVIDERS

Outside the Company's control;

• hotel changes,
• flight time changes,
• airline company changes,
• changes in transfer times,
• cruise program changes,
• guide changes,
• transport route changes,
• changes in museum or historical site visiting hours may occur.

In such cases, the Company will endeavor to provide equivalent service as far as possible and will inform the user within a reasonable time.

13. FORCE MAJEURE

The following, but not limited to these, may be considered force majeure:

• natural disasters,
• earthquake,
• flood,
• fire,
• epidemics,
• war,
• terrorist incidents,
• internal unrest,
• strikes and lockouts,
• closure of border gates,
• closure of airspace,
• transportation stoppages,
• official authority decisions,
• weather conditions,
• closure of ports,
• international crises,
• technical infrastructure failures.

If delays, changes, or cancellations occur in services due to force majeure, the rights and obligations of the parties shall be evaluated according to the applicable legislation and relevant contract provisions.

14. PASSPORT, VISA, AND TRAVEL DOCUMENTS

For international travel;

• passport,
• visa,
• residence permit,
• transit permit,
• health documents,
• vaccination certificates,
• obtaining and verifying the validity of documents such as entry permits is primarily the traveler's responsibility.

The visa consulting service offered by the Company is limited solely to consultancy and the execution of application procedures.

No guarantee is given regarding visa issuance or entry permission to a country.

The Company is not liable for damages arising from travel that cannot be completed due to missing or invalid documents, subject to the mandatory provisions of the applicable legislation.

15. FLIGHT AND TRANSPORT INFORMATION

Actions taken by airline companies and other transport providers, such as;

• time changes,
• route changes,
• flight cancellations,
• technical delays,
• changes in baggage policies

may occur outside the Company's direct control.

The Company shall exercise due care to inform the user upon learning of such changes.

16. HOTEL AND ACCOMMODATION SERVICES

Accommodation facilities' ;

• room types,
• star classifications,
• meal concepts,
• common use areas,
• seasonal services,
• maintenance and renovation works are determined by the relevant facility management.

The Company carries out reservation procedures based on the information provided by the service provider.

17. CAR RENTAL SERVICES

Applicable in car rental services;

• age limit,
• driver's license duration,
• deposit,
• fuel policy,
• delivery and return conditions,
• insurance coverage,
• mileage limit are subject to the rules of the relevant car rental company.

The reservation holder may additionally sign the contract of the relevant company at the time of vehicle delivery.

18. CRUISE SERVICES

In cruise reservations;

• the cruise line's rules,
• port taxes,
• cabin classes,
• cancellation terms,
• route changes,
• port cancellations,
• safety practices are determined by the relevant cruise operator.

The Company carries out the reservation organization but is not directly responsible for the operational decisions of the ship operator.

19. LANGUAGE SCHOOL AND EDUCATIONAL PROGRAMS

In language school and educational consulting services;

• admission conditions,
• training dates,
• program content,
• accommodation options,
• education fees are determined by the relevant educational institution.

The Company provides consultancy during the application process and is not responsible for the academic decisions of the educational institution.

20. VISA CONSULTANCY

The visa consulting service offered by the Company;

• document review,
• application planning,
• appointment processes,
• is limited to consultancy services.

The acceptance or rejection of a visa application is entirely at the discretion of the competent authorities of the relevant country.

The Company does not undertake to obtain visa approval or results within a specific period.

21. TRAVEL INSURANCE

If travel insurance is not included in the reservation content within the scope of the service offered by the Company, purchasing insurance is at the traveler's discretion.

For domestic and especially international travel, it is recommended to obtain travel insurance that includes appropriate coverage for health expenses, baggage loss, travel cancellation, interruption of travel, personal liability, and similar risks.

If an insurance policy is purchased, the policy scope, coverage limits, and exclusions are subject to the policy provisions issued by the relevant insurance company.

22. BAGGAGE AND PERSONAL BELONGINGS

Travelers are responsible for the personal belongings in their baggage.

It is recommended that money, passports, identity cards, electronic devices, jewelry, valuable documents, and similar valuable items be kept under personal supervision.

Baggage policies of airline companies, hotels, transfer firms, cruise operators, or other service providers are subject to their own rules.

In the event of baggage loss, delay, or damage, applications should first be made to the relevant carrier or service provider.

The Company is not directly responsible for the baggage handling of third-party service providers, subject to responsibilities arising from legislation.

23. HEALTH CONDITION AND SPECIAL NEEDS

The reservation holder;

• chronic illness,
• mobility restrictions,
• disability status,
• special dietary needs,
• pregnancy,
• continuous medication use,
• allergy,
• medical support requirements and similar matters that may affect travel is obliged to notify the Company at the time of reservation.

The Company cannot be held responsible for any consequences arising from the service not being provided properly due to the failure to share this information in a timely manner.

The Company will endeavor to ensure the necessary coordination to the extent possible.

24. CHILDREN AND MINOR TRAVELERS

For travelers under the age of 18, obtaining the necessary permission documents within the scope of the applicable legislation is the responsibility of the reservation holder.

For international travel, a consent letter, parental permission documents, or other documents that may be requested by the competent authorities must be prepared in full.

The Company is not responsible for the consequences arising from travel that cannot be completed due to missing documents.

25. TRAVELER'S CONDUCT OBLIGATIONS

The traveler;

• the applicable legislation,
• the legal rules of the destination country,
• the airline company's rules,
• the hotel rules,
• the guide's reasonable instructions,
• agrees to comply with safety rules.

If behavior that seriously endangers the peace or safety of other participants occurs, the necessary procedures may be applied in accordance with the relevant service provider's rules and the applicable legislation.

26. PROTECTION OF PERSONAL DATA

Personal data obtained during the reservation process are processed in accordance with the Personal Data Protection Law No. 6698 and the relevant legislation.

Detailed explanations regarding the processing of personal data are provided in;

• KVKK Disclosure Text,
• Privacy Policy,
• Cookie Policy documents.

Within the scope of overseas tours, international hotel reservations, airline reservations, cruise organizations, language school applications, and visa consulting services, the necessary personal data may be shared with the relevant service providers in order to provide the service.

27. LIMITATION OF LIABILITY

The Company;

• undertakes to carefully fulfill its own organizational and coordination obligations.

However, the following situations may be considered outside the Company's direct control:

• operational decisions of service providers,
• practices of official authorities,
• consular decisions,
• border crossing practices,
• changes by airline companies,
• weather conditions,
• natural disasters,
• force majeure,
• incidents arising from the fault of third parties.

The Company's liability is limited to its own fault and the services it undertakes, subject to the mandatory provisions of applicable legislation.

This provision cannot be interpreted in a way that removes rights that cannot be limited under consumer legislation.

28. COMPLAINTS AND REQUESTS

It is recommended that requests, suggestions, or complaints regarding the service be communicated to the Company in writing as soon as possible.

The Company aims to evaluate the applications submitted to it within the framework of the relevant legislation and contract provisions and respond within a reasonable time.

29. APPLICABLE LAW AND DISPUTE RESOLUTION

Turkish law shall apply in the interpretation and implementation of these Reservation and Sales Conditions.

In disputes arising from consumer transactions, the competent Consumer Arbitration Committees and Consumer Courts within the scope of the applicable consumer legislation are authorized.

In commercial disputes, the competent court and enforcement offices are determined according to the provisions of the relevant legislation.

30. CHANGES TO THE CONDITIONS

The Company reserves the right to update these Reservation and Sales Conditions in line with the applicable legislation, sector practices, or operational requirements.

The updated text enters into force on the date it is published on the website and applies to subsequent reservation requests.

31. ENTRY INTO FORCE

These Reservation and Sales Conditions enter into force on the date they are published on the website.

Persons who submit reservation requests or benefit from services offered by the Company declare that they have read, understood, and accepted these conditions.

32. CONTACT INFORMATION

Company Title: [Company Title]

Address: [Address]

Phone: 0 256 631 24 24

WhatsApp: 0542 347 03 79

E-mail: info@mytouristik.com

Website: www.mytouristik.com

You can use the contact channels above to obtain information about or submit an application regarding these Reservation and Sales Conditions.